Data Deletion Instructions

Analyzeacc is operated by Nemo IT, based in the Netherlands. These instructions explain how to request deletion of personal information and Facebook or Instagram data held by Analyzeacc, including data processed through our Meta application named Nemo IT.

1. How to request deletion

You can request deletion without signing in to Analyzeacc.

Send an email to [email protected] with the subject:

Data Deletion Request — Analyzeacc / Nemo IT

Please include:

• The email address associated with your Analyzeacc account, if you have one.
• Your connected Facebook or Instagram username or profile URL, if applicable.
• Whether you want us to delete all information associated with your Analyzeacc account or only the data associated with a particular connected social media account.

You do not need to know your Meta user ID or our application ID to submit a request.

Do not send passwords, authentication codes, access tokens, or payment card details.

If you no longer have access to your registered email address, you may contact us from another address. We will explain any reasonable verification needed to locate the relevant information and protect it against unauthorized deletion.

2. What we delete

Depending on the services you used and the permissions you granted, deletion may include:

• Your Analyzeacc account information and contact details.
• Facebook or Instagram account identifiers and profile information stored by Analyzeacc.
• Stored copies of social media content and related information obtained through your authorized connection.
• Account insights, audience statistics, engagement metrics, and reports associated with your account.
• Stored messages or comments, if you used a feature that processed them.
• Access tokens and other credentials used by Analyzeacc to access your connected accounts.
• Other personal information associated with your account that we are not required or otherwise legally entitled to retain.

These categories describe information that may be held by Analyzeacc. We do not necessarily collect every category from every user.

When processing deletion of a connected account’s data, we also disable the relevant connection and stop further collection through that connection. Connecting the account again later may authorize new data collection.

3. Verification and processing time

We may request limited additional information where necessary to verify that you own the account or are authorized to make the request. We will not ask for your social media password or authentication codes.

We process requests without undue delay and aim to complete deletion within 30 days of receiving your request. If additional verification is necessary, we will contact you promptly.

If a legally permitted extension is necessary because of the complexity or number of requests, we will inform you within the initial response period and explain the reason and expected completion date.

We will send confirmation to your email address when your request has been completed. If we cannot fulfil any part of your request, we will explain why.

Submitting a deletion request is free of charge.

4. Information that may need to be retained

Some limited information may need to be retained to meet legal obligations or to establish, exercise, or defend legal claims, where applicable.

If an exception applies, we will explain the categories retained and the reason. Retained information will be restricted to the relevant purpose and deleted when retention is no longer necessary.

Residual copies in backups will be removed through our backup retention and deletion procedures. If a backup is restored, the deletion will be reapplied before the restored information is used in normal service operations.

Where relevant information has been processed by service providers acting on our behalf, we will instruct them to delete it as part of handling your request, subject to applicable retention requirements.

5. Removing Facebook or Instagram access

You can also revoke Analyzeacc’s access through the app, website, or business integration settings provided by Facebook or Instagram. Locate Nemo IT or Analyzeacc among your connected applications or integrations and select the option to remove its access.

The exact settings and labels may vary depending on the Meta product and login method you used.

Revoking access and deleting previously stored information are separate actions.

To request deletion of information already held by Analyzeacc, send us a request using the instructions above.

You can request deletion even if you have already removed the integration.

6. Effect of deletion

Deleting information from Analyzeacc does not delete your Facebook or Instagram account, or original posts, messages, comments, or other information held directly by Meta.

Deleting your Analyzeacc account or connected account data may make related reports and features unavailable. Deleted information cannot be recovered from our active systems.

You can request deletion of a specific social media connection’s data without requesting deletion of your entire Analyzeacc account.

7. Contact

For deletion requests or questions about these instructions:

Operator: Nemo IT
Service: Analyzeacc
Meta application: Nemo IT
Email: [email protected]
Address: Haarlem, Netherlands

For more information about how we handle personal information, please read our Privacy Policy.